FAQ

 

How can I search for a chocolate on INSITY?

The easiest way to search for a chocolate is to use the search box at the top of the page. Type in atleast 3 characters of the name of the chocolate, a drop down box will show you all the matching items which can then be clicked to go into details.

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What are the ways I can order chocolates on INSITY?

All order needs to be placed via our website. For assistance while placing your order you can call our Customer Support Number +91 99451 82288

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What is the payment policy of INSITY?

Payments for the orders are accepted only in Indian denomination. Payment for orders has to be made online post confirmation of the order. Payment process is secured via a 256 bit SSL connection. We do not store / capture any of your credit card or netbanking information, viz credit card number, credit card expiry date, net banking id or password, etc. 

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How can I order Special or Corporate or Bulk order?

We can customise your order as per your needs. You can simply call us on our Customer support number+91 99451 82288 or write to us at [email protected]. You can also use the Contact Us form to reach us with your special needs.

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How can I do Gift Order (the recipient of the order is not going to pay) or If I am out of India and still want to send some gifts to someone in India?

You can place a order from anywhere in the world, for any city within India. For gift order you can also opt for a gift wrapping and gift message at a nominal cost, while placing the order. When you want to gift chocolates while you place an order you just have to mention the intended recipient's address in the Shipping address, we would ensure that the order is processed, shipped and delivered to the intended recipient on your behalf.

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Can I pay online for my order?

Yes you can use your  Credit / Debit card / Net Banking payment facility. Once the online payment is successfully made you would get an automated mail confirming the successfull payment from our Payment Gateway service provider. 

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Do you accept Sodexho or other Food Coupons?

No, currently we do not accept Sodexho or any other type of Food Coupons.

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What are the categories that INSITY operates in?

Insity is a online retails store with a primary focus on a wide variety of Chocolate, Nuts and tag along gifts. We have  Branded, Chocolatier/Homemade  made Chocolates, Nuts and Candies. Insity brings you the exclusive online store for Chocolates, Nuts in India.We do not operate in any other product categories.

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In which Cities does INSITY Deliver?

We ship and deliver to any city in India, which has a coverage by any reputed courier. Please read our Shipping and Return Policy page for more information.

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On which days does INSITY ship the order?

INSITY is operational through the year on all the days except on Sunday and  national holidays. The days on which INSITY will not operate will be intimated by a broadcast message on the website. Please go thru our Shipping and Return Policy for more details.

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How much time does INSITY take to ship the order?

We are committed to dispatch within a maximum of 24 to 48 hours from the time of placement of the order of branded chocolates. For delivery timelines please check our Pincode Check for more details.

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How can i track the shipment progress of my order?

Once the orders are shipped the courier consignment number would be shared to the email id  and phone number mentioned in the billing address via our automated mailing system. Using the shipment consignment number the progress can be tracked from the courier company’s official website tracking page.

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Will my order be home delivered?

All the orders would be home delivered by our courier partner excluding the areas where it is marked as non-serviceable or remote area. In such instances the courier partner on their own discretion would dispatch the parcel to a nearest location to the intended delivery address and inform the recipient to pick-up the parcel from the nearest delivery outlet.

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Do I need to pay anything extra for delivery from INSITY?

The only amount that you need to pay is what is displayed on the order invoice. We don't charge anything extra in forms for taxes. Taxes are already included in the price displayed on the website.

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Can I order over Phone?

Currently we do not have that option but Yes you can call our Customer Support Team at +91 99451 82288 to help you in placing  an order on the website.

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If I don't get the order on time or have any complaints, whom can I approach?

For all your concerns and complaints you can escalate to [email protected], we assure you that all the complaints and concerns will be dealt with diligently and in the shortest possible time.

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How can I know of the latest happenings at INSITY?

You can subscribe to 'Newsletter' in your Account by logging into INSITY. You can also check out our News Section to know more about the latest at INSITY.

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Is there a Blog and Forum Section in INSITY?

Yes the links to Blog and Forum sections in INSITY are in the footer of every page. Please visit the same, we encourage you to share your experience with others. You have to log into INSITY in order to use this facility.

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How can I put my own chocolates in INSITY?

If you are a local manufacturer of chocolates or a self-made chocolatier, we can put your chocolates on our site, and you can expose your chocolate to our customers and to the world. Please contact us using the contact usfor more details.

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Disclaimer: While we work to ensure that product information is correct, on occasion manufacturers may alter their ingredient lists. Actual product packaging and materials may contain more and/or different information than that shown on our Web site. We recommend that you do not solely rely on the information presented and that you always read labels, warnings, and directions before using or consuming a product. For additional information about a product, please contact the manufacturer. Content on this site is for reference purposes and is not intended to substitute for advice given by a physician, pharmacist, or other licensed health-care professional. You should not use this information as self-diagnosis or for treating a health problem or disease. Contact your health-care provider immediately if you suspect that you have a medical problem. Information and statements regarding dietary supplements have not been evaluated by the Food and Drug Administration and are not intended to diagnose, treat, cure, or prevent any disease or health condition. INSITY.in assumes no liability for inaccuracies or misstatements about products.

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